Job Reference Number:
Senior Technical Support Specialist - Engine Oil/Chemicals
Lubricants & Chemicals
South of England
Our client, a global developer and manufacturer of chemical additive packages are looking to expand their Technical Service Support Team with the appointment of a Senior Technical Support Specialist. With a Chemistry / Chemical Engineering, or Science related degree you will provide expert technical support and project lead capability to both internal and external customers to meet technology and business needs. The role will involve regular customer interface, mentoring, and project management responsibility.
The successful applicant will be an organised logical thinker with excellent communication skills both written and verbal and some commercial acumen. You will be able to demonstrate effective presentation planning and delivery skills to ultimately lead projects. Resolution of customer enquiries in an efficient and professional manner is key to this role and as an effective problem solver you will be able to resolve technical issues where the solution is not always clear at the outset.
Any knowledge of engine oil development will be a distinct advantage in this position.
DUTIES AND RESPONSIBILITIES
Key Responsibilities: Manage projects with Customer Technical Support stage gate process. Maintain up-to-date knowledge of the latest technologies, customer needs, market trends, and industry direction. In conjunction with the wider business, organise and execute a plan for approval testing to meet the customer’s needs and requirements. Prepare written reports and technical literature for use by the customer and Sales teams. Provide the structure and support for the training and mentoring of individuals to help them achieve both business and personal goals. Take on any additional responsibility required in the absence of your line Manager. Possess the necessary skills and drive to manage individuals’ performance to achieve team goals. Organise data derived from the approval program and assemble all appropriate information in understandable formats. Take responsibility for a safe working environment and maintain up to date knowledge of safety procedures to assist with training. Maintain productive relationships with team members and both internal and external customers. Help resolve customer complaints in a timely, efficient, and professional manner. Assure that complete ISO documentation is maintained on all ISO or quality related activities. Establish an in depth knowledge and understanding of industry test requirements, and associated specifications. Regular interface with Customer Service, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications. Interface with Marketing and Sales to ensure aligned customer account management. Represent the company at industry events as required.
Essential Skills/Attributes required: Bachelor’s Degree in Chemistry, Chemical/Mechanical Engineering or related field Technical environment experience Comfortable in a customer facing role within a matrix organisation Demonstrable project management experience.
Skills/Attributes required: A solid understanding of Customer Technical Support functions. Timely decision making capabilities using a mixture of analysis, experience, and judgement. A good knowledge of general business models, practices and procedures. Good analysis and problem solving skills from a technical perspective. Excellent communication skills at all levels. Previous leadership and mentoring experience. The ability to work cross business within a matrix organization. Demonstrable project management/leadership skills. Innovative thinker, open to new concepts and process improvement ideas. Flexible to cope with change and multiple priorities. Strong interpersonal skills to be able to make good strong connections with customers & OEM personnel. Strong business and commercial acumen.A flexible approach to business travel as required.
Attractive base salary commensurate with experience, full benefits package, relocation assistance if required, and excellent global career progression opportunities.
Oil Recruitment has
been recruiting within the lubricants and additives sector since
1999. We work with major oil companies, lubricant, additives
and chemical manufacturers and independent blenders. We specialise in
the recruitment of R&D, manufacturing, formulation, sales and
marketing, operations, commercial, technical and engineering
professionals across the UK and Europe.
Oil Recruitment is
acting as an Employment Agency in relation to this vacancy. The
recruiter has stated that all applicants for this job should be able
to prove they are legally entitled to work in the UK.